frequently asked questions
Click on question for answer...
Cool idea, but how can I use it?
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The idea was born out of a real life experience. We had a client that needed to call me on a Friday night after 8pm. Would you give out your phone number to a client? Once they have that number, you become their personal support person!
So here is a way to allow customers to directly contact your support people and allow your support people to have the control on how they are contacted!
If a support person cannot be contacted, the caller is given the option to leave a voicemail. Also there is an option to send the caller directly to voicemail.
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When will you be ready?
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We are ready for prepaid accounts!
Corporate and multi-user accounts are soon to be ready.
So if you want to try out the system, sign up now!
Go to the "SIGNUP" page to be notified when things are ready.
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What good is a One Time Use Burn Ticket?
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Simple, it can be used as an "EMERGENCY ONLY" contact. If things go REAL bad, your client can contact you using this ticket. After that initial contact, they can't use the ticket again. This allows you to track who called, and you can bill them horrendously for their mistakes... Of course, it's never your fault... right?
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How do I add a "VOICEMAIL ONLY" ticket?
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Easy, just create a schedule called "Voicemail Only" (or anything you want to call it) and do not assign any contact numbers to the schedule.
When creating a ticket, select this schedule, and the call will go diretly to voicemail.
Per Minute charges are only applied to your account, not to the ticket usage. If the ticket is defined as "One Time Only", the ticket will expire after the voicemail is left!
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